Returns Policy

At Laguna Star we pride ourselves on the quality of our products and we want you to be happy with your purchase.

We offer a no-fuss exchange or refund guarantee. If you are not happy with your purchase, simply return it to us within 14 days of receipt and we will either send out replacement goods or refund you the purchase price.

In order to initiate a return just email info@lagunastar.com for instructions. Make sure the returned goods are in their original condition and packaging. We also strongly recommend you get a tracking number for all returned items as we are not responsible for customer returns that are damaged or lost in transit. Please note we are only able to refund the cost of delivery if your order is incorrect or faulty.

Please send returns to:

Laguna Star
Returns Department
121 Rossmore Court
Park Road
London
NW1 6XZ
United Kingdom

If you have any questions about returning goods, please contact us at info@lagunastar.com or call us on +44 (0)207 724 2749.